Carnival Cruise Line
Carnival Cruise Line (CCL) chose Brightwell due to the overall product offering and economical value to their crew. Brightwell already had all CCL’s concessioners on the program, so having a uniformed digital payroll program onboard sealed the deal. Brightwell custom-developed a program around CCL’s specific implementation and onboarding needs, removing the need for CCL’s shoreside Miami employees to spend precious time troubleshooting hundreds upon hundreds of manual wires each month.
Brightwell’s dedication to relationship management, prioritizing flexibility and attentiveness to a client’s needs, were of additional value to CCL, most notably Brightwell’s ongoing presence and involvement aboard the ship after implementation to address unresolved concerns or answer lingering questions.