Send money to a bank at the best time for you. You decide how much to send and when to send your money.
- Login to your Brightwell Navigator account.
- If you need to add a new bank account, click on Bank Account at the top > Add Bank Account.
- Choose the country where the beneficiary bank is located.
- Click Next.
- Choose the currency that you want the money to be received in (**Important note: if you are sending USD to a foreign bank (non-US) then you will likely be charged additional fees from the beneficiary or intermediary bank between $30 - $50 per transfer in addition to the Brightwell fee).
- Confirm the country and currency.
- Enter the Beneficiary and Bank details (you will need to get all of this information from the beneficiary bank).
- Once bank accounts are entered, choose the amount you want to send, approve the FX rate and Brightwell fee and proceed to process.
Learn more about how to send money using OnDemand Transfer.
Allocate your pay, send to a bank account every payday.
- Log in to your Navigator account.
- Click DirectPay.
- Choose the bank account and the percentage you want to go directly to that bank every payday. If you have not setup your bank account yet, please exit the page and go to Bank Accounts and set up your bank from there. If you already have done this before, please proceed to step 4.
- Click Submit and Done.
Learn more about how to send money using OnDemand Transfer.
Send cash in minutes to thousands of locations around the world.*
- Cash Pickup is the fastest way to send money with Brightwell. Your family can pick up the money anywhere that the service Transfast or Moneygram is provided. Cash is available in 24 hours or less*.
- To send Cash Pickup, either log into the Brightwell Navigator mobile app (or the website), select Cash Pickup and follow the instructions.
- Important! At the end of the transaction on the receipt, you will get a Transfast PIN or MoneyGram Reference Number that you give to the receiver to pick up the money.
* Not a feature of all Brightwell Navigator programs.
* Verification times vary and may delay delivery of funds to the Receiver.
Send money to a Bank when and where you need it more quickly.*
Use this transfer feature to get your money to a family member or friend's bank account in 1-2 days.**. Easily send money from your Brightwell Visa® Prepaid Card without leaving the Brightwell Navigator App.
- Log in to your Brightwell Navigator mobile app, then tap Send money.
- Tap To bank account and then Send with Brightwell.
- Enter your information on the Sender details screen.
(This may only be required the first time you use this transfer option and will be stored securely for future transactions.) - Follow the on-screen steps to enter the destination and recipient bank account information, then tap Continue.
- Review your transfer details, including fees and the exchange rate, then tap Submit.
*Not a feature of all Brightwell Navigator programs
**Timing varies based on the destination country and is subject to banking hours and regulatory compliance.
Send money to a bank account using a debit card at any time.*
If you want to send money from your Brightwell Navigator account to a family member or friend in another country but do not know their bank account information, this transfer feature lets you send it straight to their bank account using their debit card details.
- Log in to your Brightwell Navigator account. Tap Send Money, then tap
Send to Debit Card. - Select an existing recipient or tap Add new recipient. If new, enter the recipient's Legal first name, Legal last name, and Country of residence. Tap Continue.
- Select the Destination Country for your transfer. Then, determine the amount you want to send to the recipient and tap Continue.
- Enter their debit card information of the recpient you are sending money to, then tap Continue. - Tap Verify card to confirm you entered the right card information.
- Review your transfer details including fees and the exchange rate. Tap Submit to send the payment.
*Not a feature of all Brightwell Navigator programs.
**Timing varies based on the destination country and collection method and is subject to banking hours and regulatory compliance.
Quickly send money to another Brightwell cardholder.*
This is an easy way to send money to a family member or another Brightwell card holder with a Companion Card. You need the card number, expiration month and year. You can save this information for easy transfers in the future.
- Login to Navigator and tap Send Money.
- Tap on Card-to-Card Transfer and enter in the amount you want to send.
- Select the card you want to send it to and Tap Transfer Now.
Learn more about how to send money using OnDemand Transfer.
*Not a feature of all Brightwell Navigator programs
A Companion Card is a second Brightwell Card that a crew member can request for a family member or friend.
The Companion Cardholder must be at least 18 years old with a valid government ID. The Companion Card can be used at an ATM for cash withdrawal, online, and in-store for purchases. The Companion Card’s balance is separate from the primary card and has its own account on Brightwell Navigator.
- Primary cardholder will log in to the website platform of Navigator, www.brightwellnavigator.com.
- Click “My Card” on the top bar.
- Select “Request a Companion Card” on the left-hand menu.
- Complete the request form.
- Attach a scan of the government-issued photo ID of the companion.
- Check the boxes to agree with the terms and conditions.
- Submit the request. Please allow up to 3-5 business days to process.
