Brightwell 2.0: Secure your account with FaceCheck.
Protect your account with a 2-second video selfie.
Update your Brightwell Navigator mobile app to make your account more secure.
Here are the basics about FaceCheck.
FaceCheck replaces your password
You might forget your password, but you cannot forget your face!
Only need your username and video selfie
To log in to your Brightwell account, you will enter your username, then FaceCheck will verify your 2-second video selfie.
Works on a phone, tablet, or computer
You can log in on any one of your devices to check your Brightwell account.
How does FaceCheck protect my account?
Video selfie login
FaceCheck uses your video selfie to confirm you are the real person connected to your Brightwell account. Not even a picture can fool this technology!
FaceCheck increases the security of your Brightwell account because fraudsters will not be able to guess or steal your password.
The computer technology behind FaceCheck verifies that your video self is the real, live person associated with your Brightwell account.
What is changing?
Advanced features means we are using advanced technology. With Brightwell 2.0, many of our older features are changing or going away.
We are removing security images from the web login and replacing it with FaceCheck.
Face Unlock, FaceID, or fingerprint login will no longer work. FaceCheck will replace them.
Internet Explorer does not work with FaceCheck. If you use IE, please download a new browser onto your device.
How to setup FaceCheck
Update to the latest version of the Brightwell Navigator mobile app.
1. Log in to your Brightwell account entering your username, then your password.
2. FaceCheck information will appear and select Set up now.
3. Select Enable camera to allow FaceCheck to access your camera.
4. Center yourself in the screen, make sure you have good lighting, then select I am ready.
5. Follow the on-screen instructions and wait until you see the confirmation screen that says FaceCheck setup is complete.
Frequently asked questions
How do I setup FaceCheck for the first time?
Once we make FaceCheck available, you will need to update the Brightwell Navigator mobile app. Then, when you open the app and enter your username, it will guide you through the steps to set it up.
What happens to my old password?
After your setup it up, your password will not be needed to log in anymore. When FaceCheck is turned on, you will be asked to setup FaceCheck the first time you try to log in on the app or on the website.
Can I use my fingerprint or Face Unlock/Face ID?
Since you will no longer need to type in a password to get into your account, we will disable the use of your phone’s biometric tool for Brightwell’s password (fingerprint and Face Unlock or FaceID).
Will my facial hair or glasses work with FaceCheck?
Your video selfie will work with glasses and facial hair, but not with masks, sunglasses, or a rear-facing camera on a smart device.
What happens to my security image?
Since you will no longer need to enter a password to get into your account, we will remove the security image. After you enter your username, you will be asked to go through FaceCheck to log in to your account.
Can allow a friend or family member to log in to my account with FaceCheck?
For security purposes and for privacy reasons, only one face can be used for each Brightwell account – and that face must be the face of person who is associated with the account.
How do I setup FaceCheck if I do not have a camera?
If you do not have a working camera on your phone, tablet, or computer, please contact support and we can help you.
Is FaceCheck required?
We strongly recommend that you setup FaceCheck. If your device does not have a working camera or if you have other technology issues, our support team will help you.
How do I use FaceCheck on my computer?
If your computer has a camera, you can log in to your Brightwell account just as you would on your phone.
Do I need to update my operating system on my phone or tablet?
FaceCheck will only work with phones or tablets using Android OS 5.0+ or iOS 8.3+.
Where is my video selfie stored?
Why do I need to update my browser?
How do I enable my camera on my Android device?
Download the PDF by selecting the link below and get instructions on how to enable your camera for these devices: Samsung S9, Samsung Galaxy Note 9, Xiaomi Redmi Note 8 Pro, LG G8 Thin Q, Samsung Galaxy S20 Ultra 5G, Samsung Galaxy A51, Huawei Mate 9, Realme X2 Pro, Google One Plus 8, Oppo A53, Lenovo K8 Plus, Sony Xperia 1 II, ZTE Blade, or Motorola G 5G Plus.
Download how-to instructions to enable your camera