Brightwell's Navigator is getting a new look. All the same great features, we just made things look more blue and updated our icon.
Before you start enrollment, make sure you gather the following items:
Setting up your account is quick and easy. Download the Brightwell Navigator mobile app to get started.
With Brightwell, you can choose from many different ways to send money home. Read the FAQs and watch the videos to learn how.
Send money to a bank at the best time for you. You decide how much to send and when to send your money.
Allocate your pay, send to a bank account every payday.
Send cash in minutes to thousands of locations around the world.*
* Not a feature of all Brightwell Navigator programs
* Verification times vary and may delay delivery of funds to the Receiver.
Send to account or for cash pickup right from the Brightwell Navigator mobile app.
Follow these steps to access Western Union.®
Quickly send money to another Brightwell cardholder.*
This is an easy way to send money to a family member or another Brightwell card holder with a Companion Card. You need the card number, expiration month and year. You can save this information for easy transfers in the future.
Review details then press confirm.
*Not a feature of all Brightwell Navigator programs
A Companion Card is a second Brightwell Card that a crew member can request for a family member or friend. The Companion Cardholder must be at least 18 years old with a valid government ID. The Companion Card can be used at an ATM for cash withdrawal, online, and in-store for purchases. The Companion Card’s balance is separate from the primary card and has its own account on Brightwell Navigator.
To request a Companion Card:
Protecting your hard-earned money is our number one priority at Brightwell. To keep your funds safe we offer the following:
What can you do to keep yourself safe?
FaceCheck is Brightwell’s most advanced and secure login feature.
To log in to your account, you will now use FaceCheck instead of your password. Fraudsters will not be able to take over your account anymore by stealing or guessing your password.
Learn the top 5 tricks fraudsters use to steal your information and take your money.
Submit ONE support request
Start with the most important request, then your support agent can help with any others.
Screenshot any errors
Send us any errors you see with your support request. We can solve problems faster this way!
Get your crew ID or passport
Have either your Crew ID or passport nearby because we may ask to verify your identity.
Sometimes you need help. We are here for you 24/7/365. Follow these steps to open a support ticket and get the help you need.
Here you will find answers to some of the most frequently asked questions. Still need help? Contact Us
If there is a transaction that you do not recognize or cannot resolve with a merchant, please submit a support ticket online providing the details of your dispute, including the date, transaction description and amount for the dispute process to be handled properly. If our investigation finds that an error occurred, your account will be refunded accordingly.
Funds on your Brightwell card are insured up the amount on the card. Your Brightwell card and online accounts are protected through your credentials — a unique user name and password. Do not share this information with anyone. Your funds are no longer protected if you give your password, PIN, or CVV to someone else.
To report a lost or stolen card, contact Support immediately via your Navigator online account by creating a support ticket or by calling +1 855-821-4694 or +1 404- 855-2475. Support will restrict the lost or stolen card and assist with replacing your card. Once you notify Support, your funds are no longer at risk.
The balance of your Brightwell Card is maintained in US dollars or in Euros. Anytime your card is used to make a purchase or cash withdrawal in a currency other than the card currency, a currency conversion fee will apply. The transaction will be converted to your card currency and deducted from your card.
Yes. You can either allocate your wages to one bank account, or split between two bank accounts and a Brightwell Card. You can also create an OnDemand transfer. It is recommended that you allocate wages to your Brightwell Card for personal use while in port. Sending money to both your Brightwell Card and a beneficiary bank account provides you with the best of both worlds.
No, the Brightwell Card is not a credit card and it requires no traditional bank account. However, when making purchases you can select to run the card as Credit (preferred) or Debit (PIN required).