1.) Log into the app and tap Settings (gear wheel icon)

2.) Tap My Bank Accounts

3.) Tap Add Bank Account

4.) Select the country and currency that the bank account is held in.

5.) If you sending money to local currency, you will need to confirm currency exchange.

6.) Complete all the beneficiary details. The beneficiary is the account holder at the receiving bank. Please make sure to answer all required fields.

7.) Complete all the bank details. Review all the information to make sure it is correct, then tap Add Bank.
          Name = the name of the bank.
          Bank Address = address of the local branch you visit.

​Once you add your bank account, it will take 2-3 business days for us to verify. Please check back during that time to see if the status of your bank account has changed.

1. Log into Brightwell's website: https://brightwellnavigator.com/

2. Select "Bank Accounts" located on the top middle portion of the screen.

3. You will see the page Your Bank accounts. Click the Add Bank Account option located on the bottom ride side of the page.

4. You may start providing the necessary information starting with bank location. Click Next.

5. Select bank currency. Click Next.

6. The next page will remind you of additional service fees by the bank if you send a different currency to that account. Click Confirm.

7. Fill out beneficiary and bank details. A sample is shown below. Please note that required fields are different by country.

You will be informed when you have successfully added a bank account and that it will take 2-3 business days to complete the bank account verification.

Until the Bank account is vthe following cannot be performed:

• Create an allocation
• Send an OnDemand transfer

Added/Edited bank accounts will be updated within 2-3 business days.

Cash Pickup is the fastest way to send money with Brightwell. Your family can pick up the money anywhere that Moneygram is provided. The money is usually available within 4 hours. 

To send Cash Pickup, either log into the Brightwell Navigator mobile app (or the website) and select Cash Pickup and follow the instructions. 

Important! At the end on the transaction on the receipt, you will get a MoneyGram Reference Number that you give to the receiver to pick up the money.

Please follow the instructions below to retrieve your username:

1. Go to www.brightwellnavigator.com or open the mobile app

2. Select the option of "Forgot username"

3. Enter your email address and your username will be sent to your email.

To change or reset your password, please follow these steps:

1.) Open Brightwell Navigator mobile app and tap Forgot Password

2.) Enter your username then tap Submit

3.) You now have two options to change your password:

Option 1: Use personal information

• Enter your birth date
• Answer the security question
• Tap Send

Option 2: Send email

• • • Enter your email address associated with your Brightwell account
    • Tap Next (within 10 minutes, an email will arrive from Brightwell)
    • Open the email from Brightwell, tap Change Password. (Important: this link is only active for 72 hours)

4.) Create a new password and type it again to confirm

5.) Tap Submit