You have questions. We have the answers.

If you need help with your Brightwell account, this is the place for you. We have created a library of videos to answer your questions and help you get the most out of your Brightwell account. Click on the one of the images below to watch a video on our whitelisted website. Check back here for more videos soon. 

When you get your Brightwell card, you will need to activate it before you can use it. Follow these steps below to learn how to activate your Brightwell card.

If you want to send money with the Brightwell Navigator mobile app you need to add a bank account. This video will help you do that.

Did you forget your username? No worries, Brightwell is here to help. You can recover your username from the Brightwell Navigator mobile app via your email in just a few minutes. 

If you want to automatically send part of your pay to a bank account each payday, DirectPay makes it easy. Download the Brightwell Navigator mobile app to get started. 

New to Brightwell? No problem! Setting up your account is quick and easy. Download the Brightwell Navigator mobile app to get started. 

If your card is not working, here are the steps to unblock it.

If your forgot your PIN or simply want to change it, follow these steps! 

If you need help setting up FaceCheck, watch this step-by-step video with our Marketing Director, Joe! 

Sometimes you need help. We are here for you 24/7/365. Follow these steps to open a support ticket and get the help you need.

Here are the steps to making an OnDemand transfer to your bank account.