You have questions. We have the answers.

If you need help with your Brightwell account, this is the place for you. We have created a library of videos to answer your questions and help you get the most out of your Brightwell account. Click on the one of the images below to watch a video on our whitelisted website. Check back here for more videos soon. 

Sometimes you need help. We are here for you 24/7/365. Follow these steps to open a support ticket and get the help you need.

If you want to send money with the Brightwell Navigator mobile app you need to add a bank account. This video will help you do that.

If you forget your Brightwell password, it is easy to recover it in a few simple steps. Watch this video to see how.

It is easy to change your Brightwell password. This video will walk you through the steps.

Did you forget your username? No worries, Brightwell is here to help. You can recover your username from the Brightwell Navigator mobile app via your email in just a few minutes. 

If you want to automatically send part of your pay to a bank account each payday, DirectPay makes it easy. Download the Brightwell Navigator mobile app to get started. 

New to Brightwell? No problem! Setting up your account is quick and easy. Download the Brightwell Navigator mobile app to get started. 

If your card is not working, here are the steps to unblock it.

Here are the steps to making an OnDemand transfer to your bank account.

When you get your Brightwell card, you will need to activate it before you can use it. Follow these steps below to learn how to activate your Brightwell card.

If your forgot your PIN or simply want to change it, follow these steps!