More options with Brightwell

Sending with Western Union® just got easier!

Update your Brightwell Navigator mobile app to see the new Western Union® button.

Find Western Union® in the app

After you update your app, log in then follow these steps to access Western Union.®

1 Tap Send Money

In the app, press the green Send Money button.

2 Tap Send with Western Union®

This will open a new web browser on your device.

3 Enter username and password

Use your Western Union® username and password. If you do not have one, register a new account.

Download the step-by-step guide

Need help?

Read the FAQs for answers to your questions.

I cannot see the Western Union® button in my app.

You must download the most recent version of our app to access this new feature.

Can I log in with my WesternUnion.com account?

To use your Brightwell Card for Western Union® online, you must always connect through your Brightwell Navigator online account. If you had a Western Union® account BEFORE Brightwell, you will need to re-register using a DIFFERENT email address or we can communicate with Western Union® to use that same email.

How do I get help for a Western Union® problem?

You can open a support ticket with Brightwell or call the support phone number on the back of your Brightwell Card. We will contact Western Union® on your behalf.

What countries can I send to through Western Union®?

You can send to 500,000 locations in more than 200 countries and territories.

Can I use Western Union® after I get my card replaced?

Yes, but you should open a support ticket so the team can confirm the correct card has been updated on file with Western Union®.

What if I forget my Western Union® password?

Follow the password reset steps on the Western Union® webpage.

Western Union in App

The Brightwell Visa® Prepaid Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. The Bancorp Bank; Member FDIC.

Google Play and the Google Play logo are trademarks of Google Inc. Apple, the Apple logo, iPhone and iPod touch are trademarks of Apple. Inc., Apple Inc., registered in the U.S. and other countries.

¹Restrictions may apply. Please see transfer terms and conditions for details.

²All transactions are subject to verification: verification times vary and may delay delivery of funds to the receiver

³Conditions and exceptions apply - please refer to your Terms and Conditions. You must notify your financial institution immediately of any unauthorized use. For specific instructions, limitations and other details, please consult your issuer.

⁴ Restrictions may apply - please refer to cardholder terms and conditions