Latitude is a leading-edge software solution designed to expedite complex refunds, corporate disbursements, reimbursements, and other payouts

Effortless refunds, elevated brand integrity

Safeguard your brand and keep customers coming back with fast, secure payouts and refunds.

Global digital reimbursements that live up to your brand’s promise.

Traditional refund methods such as paper checks are manual and time-consuming, disrupting the ability to resolve customer issues quickly. A recent Emplifi report indicates that over 80% of customers would abandon a brand after only two poor experiences, highlighting the need for seamless business-to-consumer (B2C) payments. Quick and hassle-free refunds, reimbursements, and other owed payouts are essential to maintaining customer satisfaction and upholding your brand's reputation. 

Our innovative full-service workflow solution streamlines the entire B2C payments process and eliminates manual inefficiencies. This not only accelerates the refund experience but also offers significant cost advantages. Processing refunds through Latitude costs less time and money than issuing paper checks, enabling savings that can be reinvested into improving customer experiences.  

Maximize global impact with our extensive partner network

Transform customer frustrations into rapid resolutions

Imagine turning a frustrating customer issue into a seamless and rapid resolution. Latitude by Brightwell empowers brands to transform challenges into opportunities. Our advanced technology ensures that even complex global refund processes are handled swiftly and with ease, delivering a positive experience that builds customer loyalty and trust in your brand. With our innovative solution, you can turn potential negatives into moments that showcase your commitment to customer satisfaction and operational excellence.

A phone showing the Latitude UI picking which country to send to

A phone showing the Latitude UI selecting a transfer method

A phone showing the Latitude UI entering payment details

A customizable full-service solution

Your brand, your customer experience.

Latitude integrates with your brand, providing a unified customer experience. Unlike other solutions that may feel disjointed or generic, our fully customizable platform ensures every interaction reflects your brand’s identity, enhancing engagement and loyalty across all touchpoints.

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Streamlined email management

Latitude automates email notifications across the payment lifecycle, ensuring timely updates and transaction insights. Our streamlined approach enhances communication efficiency, improves customer satisfaction, and reduces your organization’s manual workload.

Flexible implementation options

Latitude offers flexible implementation options: a fully managed solution with rapid setup via no-code SFTP file transmission, or direct SDK/API integration for convenient CMS integration. Choose the approach that suits your pace, capabilities, and your strategic goals.

Proactive security

We employ stringent measures to safeguard every transaction and protect sensitive data. Our platform utilizes industry-leading encryption technologies to ensure the confidentiality and integrity of all transactions.

A business man happily checking into a flight

Make payouts work for your customers and your employees

Rapid resolutionTraditional refund processes are sluggish, often taking days or weeks to resolve. In contrast, Latitude processes most refunds in real time, ensuring swift resolutions that keep your customers satisfied and engaged.
Enhanced program managementUtilize our intuitive client portal to gain real-time insights into transaction statuses. Easily manage transactions with the ability to initiate, monitor, and cancel transactions as needed. This empowers informed decision-making and enhances operational efficiency.
Empowering customer controlLatitude empowers customers by returning control and predictability during unexpected situations. With clear visibility, ability to select payout method, and proactive communication throughout the refund process, customers gain control over their refunds or payouts. This transparency fosters trust and satisfaction, turning challenges into relationship-building opportunities.
Reduced operational costsTransitioning to Latitude significantly reduces operational costs for businesses. Our streamlined approach eliminates extensive manual oversight, replacing labor-intensive tasks with automated processes and comprehensive support.

Case Study

Enhancing customer satisfaction: Virgin Voyages' journey with Latitude

Virgin Voyages revolutionized their customer experience by adopting our global disbursements solution. This streamlined their refund and reimbursement processes, ensuring rapid resolutions for their Sailors. Latitude's fully compliant, fully managed solution maintained Virgin Voyages' brand integrity while providing multiple payout options to enhance customer satisfaction.

View the case study

Navigating DOT mandated airline refunds

A clear skies solution

New regulations demand airlines process refunds for canceled or altered flights swiftly to avoid penalties. Latitude offers a convenient, compliant solution. It enables airlines to issue secure, personalized refund links directly to passengers, ensuring rapid and transparent transactions. With no-code integration and robust support, Latitude empowers airlines to meet DOT requirements efficiently while enhancing passenger satisfaction.

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Industries

Learn how Latitude empowers our customers

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Airlines

In the fast-paced aviation sector, Latitude facilitates quick and compliant refund processes mandated by DOT regulations. Airlines can rely on our secure, no-code solution to quickly issue refunds and maintain passenger satisfaction.

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Travel & Hospitality

Latitude enables quick reimbursements to guests for inconveniences like weather delays and cancellations. From purchase to payout, keep guests on your side through the entire travel journey.

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NGOs

NGOs trust Latitude for secure, streamlined payments that support their global missions. With robust compliance features and scalable solutions, we empower NGOs to focus on their humanitarian efforts, ensuring transparency and efficiency.

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Cruises

Latitude revolutionizes payments for the cruise industry by expediting complex refund, commission, claims, and other global payout transactions. Our fully managed solution ensures seamless disbursements, enhancing guest satisfaction and operational efficiency.

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Expand your global footprint

A single solution that connects you to the world

185+

User countries

290k

Cash-out locations

8.5B

Cards and bank accounts

90%+

Of the world’s population

160

Currencies

With vast delivery options to serve your customer’s needs

Cash pickup

Bank account

Push to card

Mobile wallet

Ready to get started?

Book a demo with our team and dive into how Brightwell's innovative solutions can transform your cross-border payment experience.

The foreign exchange rates shown in images are for illustration purposes only and do not reflect actual rates.
They are provided solely as an example and shall not be relied upon for any purposes whatsoever.

Brightwell is a technology provider and not a bank or other regulated financial institution.
All regulated international transfer services associated with Brightwell are provided by The Bancorp Bank, N.A. Terms and conditions apply.

Products

Industries

Company

Insights

Maximize global impact with our extensive partner network

Transform customer frustrations into rapid resolutions

Your brand, your customer experience.

Streamlined email management

Flexible implementation options

Proactive security

Make payouts work for your customers and your employees

Enhancing customer satisfaction: Virgin Voyages' journey with Latitude

A clear skies solution

Learn how Latitude empowers our customers

Airlines

Travel & Hospitality

NGOs

Cruises

A single solution that connects you to the world

With vast delivery options to serve your customer’s needs

Ready to get started?