Modern refund experience that meets today’s expectations
Simplify real-time refund complexity for domestic and international passengers while keeping their information secure.
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Course correct passenger refunds
Keep your customer experience soaring when travel disruptions happen
Your brand at the forefront
Unlock a white-labeled cross-border payment capability that keeps your passengers engaged with your brand.
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Multiple payout options to locations across the globe
Issue speedy refunds that give passengers the freedom to choose how they receive them (whether that's to a card, bank account, digital wallet, or as cash).
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A better way to issue complex refunds and payouts
Disruptions are inevitable. What sets a brand apart is its ability to ensure consistent and hassle-free passenger experiences, even when things go wrong. Discover how your airline can effectively tackle the complexities of cross-border refunds with Latitude — a fast, secure global payouts solution.
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Operations take flight with Latitude
Streamlined operations.
Free teams up to focus on delivering delightful customer experiences rather than juggling refund requests.
Satisfied obligations.
Start meeting DOT passenger refund requirements fast with our low-code implementation and white-glove support.
Compliance? Covered.
Get peace of mind with a fully compliant network to help address cross-border regulatory concerns.
Resolve disruptions, build your brand
85k
flights cancelled annually.
83%
of travel and hospitality customers cite customer experience as a top 3 decision-making factor.
1/3+
of passengers experience booking anxiety due to air travel disruptions.
Navigating DOT mandated airline refunds
A clear skies solution
New regulations demand airlines automate refunds for canceled or altered flights swiftly to avoid penalties. Latitude offers a convenient, compliant solution. It enables airlines to issue secure, personalized refund links directly to passengers, ensuring rapid and transparent transactions. With no-code integration and robust support, Latitude empowers airlines to meet DOT requirements efficiently while enhancing passenger satisfaction.
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Ready to get started?
Book a demo with our team and dive into how Brightwell's innovative solutions can transform your cross-border payment experience.
